Operations Assistant

🍃Join us at the heart of North Yorkshire’s woodland magic at Cropton Forest🍃

• Location: Cropton (Pickering)
• Salary: £12.21 per hour
• Working Hours: Full-time, 38 hours per week.
• Days of Work: 5 days out of 7, working alternate weekends.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for an Operations Assistant to join our friendly Cropton team! Be a part of creating special escapes in one of North Yorkshire’s most beautiful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.

Nestled in a picturesque woodland meadow at the heart of Cropton Forest, our cabins offer a peaceful retreat surrounded by nature. Whether you’re an adventurer, a nature lover, or a stargazer, Cropton provides the perfect backdrop to work, grow, and help our guests make unforgettable memories.

About the Operations Assistant role:

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:

• ➡️ Ensuring hot tubs are in perfect working order every day for our guests.
• ➡️ Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• ➡️ Taking pride in delivering exceptional customer service.
• ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

What Are We Looking For?

Our ideal Operations Assistant will be a dynamic individual who applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• ✅ A positive, can-do attitude and a strong work ethic.
• ✅ The ability to work well in a team and communicate effectively with colleagues.
• ✅ Great attention to detail, ensuring high cleanliness standards are met.
• ✅ Some previous experience in a similar role.
• ✅ A willingness to work outdoors in a natural setting, whatever the weather.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• 💰 Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings – Celebrate success with your team
• 🔒 Pension scheme – Secure your future with our company pension
• 💛 One full paid day to volunteer – Give back to a cause you care about
• 🍴 Subsidised meals – Discounted food when working on location
• ❤️‍🩹 Wellbeing events & activities – Focus on your mental and physical wellness
• 🏠 Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿 Click ‘Apply’ now to begin your adventure with us at Cropton Forest (North Yorkshire). Don’t miss this incredible opportunity!