Visitor Centre Assistant

🌲Be a part of making escapes to a cabin in the Brecon Beacons special 🌲

• Location: Garwnant (Brecon Beacons)
• Salary: £12.21 per hour
• Working Hours: Part-time,  24 hours per week
• Days of Work: 3 out of 7 days
• 🚘 Transport: Due to the location of this site, we do require applicants to have a reliable transport to and from work, preferably their own car and valid license, as reliability on public transport is not suitable.

We have an exciting opportunity for a Visitor Centre Assistant to join our Garwnant team! Be part of creating special escapes in one of Wales’ most beautiful forest locations, surrounded by rushing rivers and 400 acres of Welsh woodland. Develop your skills while providing outstanding service to our guests, gaze up at exceptionally starry skies in this Dark Sky Reserve, and listen to the cheerful songs of willow warblers.

About the Visitor Centre Assistant Role:

Open all year round, as a Visitor Centre Assistant you play a pivotal role in the hub of our location.  This role will be all about the visitor, delivering outstanding customer experience to all our guests on a daily basis.

We are looking for individuals with a real passion for delivering great service with a strong work ethic as delivering exceptional customer service is essential.  This role involves reception duties for our visitors, providing guidance and answering queries as well as offering exemplary service throughout their visit. 

Key responsibilities include:

• ➡️ The role of the Garwnant Visitor Centre Assistant is there to provide the operational support to the facility.
• ➡️ You will ensure that all health and safety checks have been completed, potential hazards identified and resolved through our contractors.
• ➡️ Maintain the brand presentation of the location, complete regular litter picks of area and walk/cycling trails for our visitors from the local community.
• ➡️ Act as liaison and provide knowledge for visitors who aren’t familiar with the visitor centre and local walks, building rapport with the local community who frequently visit the centre.
• ➡️ Making sure the facilities at the Visitor Centre are functioning correctly and are clean/well presented. 

What Are We Looking For?

You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

We’re looking for someone with:

• ✅ A positive, can-do attitude and a strong work ethic.
• ✅ The ability to communicate effectively.
• ✅ Great attention to detail.

Who Are Forest Holidays?

We’re a Certified B Corp, recognised as a force for good. Our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people, stewards of 244.5 hectares of forest, managing the land for conservation while creating spaces in nature for people to stay.

Our tucked-away cabin locations are always thoughtfully placed — places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• 💰 Performance-based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings – Celebrate success with your team
• 🔒 Pension scheme – Secure your future with our company pension
• 💛 One full paid day to volunteer – Give back to a cause you care about
• 🍴 Subsidised meals – Discounted food when working on location
• ❤️‍🩹 Wellbeing events & activities – Focus on your mental and physical wellness
• 🏠 Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17:
16 years: £7.55 per hour
17 years: £10.00 per hour

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

🌿 Click ‘Apply’ now to start your journey with us at Garwnant. Don’t miss out on this fantastic opportunity!